Med spa / Reviews & reputation

Reviews & reputation for med spas

For a med spa, reviews are not a nicety, they are the trust bridge a stranger crosses before letting you inject their face or point a laser at their skin. Prospects read them obsessively and weigh them against your before-and-after work and your medical credentials. AI review management asks the right happy client at the right moment, gets your rating and review count up, and drafts on-brand responses to every review, positive and critical, on top of tools like Podium and Birdeye.

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By the numbers

93.9%

Check Google/Yelp before a new provider

Source: Booksy, BrightLocal

5-9%

Revenue lift per one-star rating gain

Source: Harvard Magazine

82%

Revenue gap from above-average reviews

Source: Search Engine Land (Womply data)

88% vs 47%

Responding nearly doubles consideration

Source: BrightLocal

35%

Revenue lift from responding to reviews

Source: Search Engine Land (Womply data)

The med spa problem

Cosmetic decisions are the most review-dependent in all of beauty: 83% of consumers relied on rate-and-review sites when choosing a cosmetic procedure provider, and 93.9% check Google and Yelp before trying a new provider. Yet a delighted med spa client, glowing from a great result, almost never posts unprompted, while the rare unhappy one does. The gap is compounded by silence: 88% of consumers will use a business that replies to all its reviews, versus just 47% for one that never responds, and most clinics respond to none.

How AI helps a med spa here

Triggers a personalized review request at the moment of peak satisfaction (a few days after a client sees their result settle), on SMS where it will actually get read, so happy clients post instead of just the occasional unhappy one.
Grows review count and rating, which matters because businesses that respond to reviews average 35% more revenue and above-average review counts correlate with 82% more revenue.
Drafts calm, professional, HIPAA-aware responses to negative reviews that never confirm someone was a patient or disclose treatment details.
Routes serious clinical complaints to your medical director instead of auto-replying, so a real safety concern gets human handling.

Ask the right client at the right moment

Timing is everything for a med spa review. Ask immediately after an injectable and the client has not seen the full result and may be a little swollen; ask a few days later, once Botox has kicked in or filler has settled, and you catch them at genuine delight. AI review management fires the request on that delay, personalized to the treatment, on the channel that gets read, which steadily shifts your public rating toward the quality of work you actually do. Since 71% of consumers will not consider a business rated below three stars, keeping that average high is a direct gate on new-client flow.

It also spreads requests across the platforms that matter (Google first, then Yelp and any aesthetics-specific directories), because prospects cross-check, and a single-platform reputation looks thin next to a competitor with reviews everywhere.

Post-result timing, per treatment, so requests land at peak satisfaction.
SMS-first requests with a one-tap link to your Google profile.
Even coverage across Google, Yelp, and relevant directories.

Respond without breaking privacy

Responding to a med spa review is a compliance minefield: acknowledging a reviewer as a patient or referencing their treatment can violate privacy rules, even when they posted first. AI drafts responses that are warm and professional but deliberately careful, thanking the person or addressing the concern in general terms and inviting them to a private channel, never confirming a treatment or a medical detail in public.

For genuinely serious complaints (an adverse reaction, a safety allegation), the system does not auto-reply. It flags the review to your medical director for a human, considered response, and integrates with your existing reputation tools (Podium, Birdeye) so everything stays in one workflow.

Questions med spa operators ask

When should a med spa ask for a review?

A few days after the treatment, once the result has settled (Botox has taken effect, filler has integrated, redness from a peel or laser has calmed). Asking on that delay catches the client at genuine delight rather than mid-swelling, and the request goes by SMS where it is far more likely to be read and acted on.

How does it respond to reviews without violating patient privacy?

Drafted responses never confirm that a reviewer was a patient or disclose any treatment detail. They thank or address the person in general terms and move specifics to a private channel, which keeps you compliant while still showing prospects that you engage. Serious clinical complaints are escalated to your medical director rather than auto-answered.

Which review sites should we focus on?

Google first, since it is where most prospects start, then Yelp and any aesthetics-specific directories. Consumers cross-check multiple platforms before booking a cosmetic provider, so the system spreads requests to build a reputation that looks deep everywhere, not thin on one site.

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Reviews & reputation for med spas

How AI helps a med spa here

Triggers a personalized review request at the moment of peak satisfaction (a few days after a client sees their result settle), on SMS where it will actually get read, so happy clients post instead of just the occasional unhappy one.

Grows review count and rating, which matters because businesses that respond to reviews average 35% more revenue and above-average review counts correlate with 82% more revenue.

Drafts calm, professional, HIPAA-aware responses to negative reviews that never confirm someone was a patient or disclose treatment details.

Routes serious clinical complaints to your medical director instead of auto-replying, so a real safety concern gets human handling.

Ask the right client at the right moment

Post-result timing, per treatment, so requests land at peak satisfaction.

SMS-first requests with a one-tap link to your Google profile.

Even coverage across Google, Yelp, and relevant directories.

Respond without breaking privacy

Questions med spa operators ask

When should a med spa ask for a review?

How does it respond to reviews without violating patient privacy?

Which review sites should we focus on?