Free salon template

Salon cancellation & no-show policy template

Protect your calendar with clear terms clients agree to when they book: how much notice you need, what a late cancellation or no-show costs, and how deposits work. Fill it in, then print or download. No signup.

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Your salon
Fees
Deposits and lateness
How it works for clients

Your policy

CANCELLATION & NO-SHOW POLICY

This template is provided for general information only and is not legal advice. Rules on charging cancellation fees, holding a card on file, and keeping deposits vary by state and country, and card networks set their own requirements for storing and charging cards. Confirm your policy meets the law and your payment processor's rules where your business operates, and have a qualified advisor review it before you rely on it.

At [Salon name], appointments are reserved just for you. When an appointment is missed or cancelled at the last minute, that time cannot be offered to another client. This policy explains the notice we ask for and the fees that may apply, so the terms are clear before you book.

1. NOTICE TO CANCEL OR RESCHEDULE

Please give at least 24 hours' notice to cancel or reschedule an appointment. Notice given at least 24 hours ahead lets us offer the time to someone else, and no fee applies.

2. LATE CANCELLATION

A cancellation or reschedule with less than 24 hours' notice is a late cancellation. A late cancellation may be charged 50% of the price of the reserved service.

3. NO-SHOW

Not arriving for a booked appointment, without notice, is a no-show. A no-show may be charged 100% of the price of the reserved service.

4. ARRIVING LATE

Please arrive on time. If you are more than 15 minutes late we may need to shorten your service so the next client is not delayed, or treat the appointment as a late cancellation if the remaining time is not workable.

5. HOW FEES ARE CHARGED

Any fee is charged using the payment method on file, applied from a deposit, or collected at your next visit, as arranged at booking.

6. EXCEPTIONS

We understand that genuine emergencies and sudden illness happen. Let us know as soon as you can, and fees may be reduced or waived at the salon's discretion.

7. HOW TO CANCEL OR RESCHEDULE

To cancel or reschedule, [how to reach the salon, e.g. call or text the salon, or use the online booking link].

8. AGREEMENT

By booking an appointment you confirm that you have read and agree to this policy.

Effective date: [date]

[Salon name]

For a PDF, choose Save as PDF in your browser's print dialog. Blank fields stay marked in [brackets] so you can find them. This template is general information, not legal advice; confirm it meets the rules where you operate.

Download a blank template (.txt)

Why a written cancellation policy matters

Late cancellations and no-shows are one of the biggest quiet costs a salon carries. A reserved chair that goes empty at the last minute is time you cannot sell, and it stacks up across a week. A clear, written policy sets expectations before the appointment, so a client knows the notice you need and what happens if they miss it. That protects your revenue without souring the relationship, because the terms were agreed up front rather than sprung after the fact.

Keep it specific and easy to apply. State the notice window in hours, the fee for a late cancellation and for a no-show, whether a deposit holds the booking, and how much grace you give for a late arrival. Post it where clients book, confirm it at booking, and apply it consistently while using judgement for real emergencies. Paired with reminders and a deposit or card on file, a plain policy prevents most missed appointments in the first place.

Rules on charging cancellation fees, keeping deposits, and storing a card vary by state and country, and payment processors set their own requirements, so this template is general information rather than legal advice. Confirm your policy meets the law and your processor's rules where you operate before you rely on it.

Setting up the rest of your salon? Create a client intake form, write a booth rental agreement, build your price list, or let your salon AI cut no-shows for you.

Is this salon cancellation policy template free?
Yes. Fill in your details and download the text, or download a blank template to complete offline. Print / Save PDF opens your browser's print dialog, where you can choose a PDF destination. No account is required.
What should a salon cancellation policy include?
How much notice you need to cancel or reschedule (often 24 or 48 hours), the fee for a late cancellation, the fee for a no-show, whether a deposit is required to book, how late a client can arrive before the appointment is shortened or forfeited, how fees are charged, and how clients cancel. This template walks through each part.
How much can a salon charge for a no-show?
That is up to you and any local rules. Many salons charge 50% of the service price for a late cancellation and 100% for a no-show, or a flat fee, and some hold a deposit against it. Card networks also set requirements for charging a card on file, so confirm your policy with your payment processor and a local advisor.
How do I enforce a cancellation policy?
State the policy where clients book and confirm it at booking, so there is clear agreement before the appointment. Common tools are a card on file, a booking deposit that is applied to the service, and automated reminders that reduce accidental no-shows. Apply the policy consistently, and use discretion for genuine emergencies.
Is this legal advice?
No. This is a general template for information only. Rules on cancellation fees, deposits, and storing a card vary by state and country, so confirm your policy meets the law and your processor's rules before you rely on it.
Free salon cancellation & no-show policy template | SalonAI