Enterprise salon, spa & med spa
Zenoti
Enterprise-grade, AI-heavy platform for multi-location salon, spa, and med spa chains.
What it does
Zenoti is built for scale: multi-location and franchise salons, spas, and medical spas that need centralized operations across dozens or hundreds of sites. It provides booking, POS, memberships, inventory, payroll, marketing, and deep analytics, with configurability and reporting aimed at enterprise operators. It is one of the most feature-rich platforms in the category and is priced accordingly.
AI features
Checked on Zenoti’s own pages, October 13, 2026
Zenoti ships the widest AI lineup we checked: a phone receptionist that books by voice, an SMS bot, AI marketing and review replies, a business advisor you can question, and AI staff scheduling. It is aimed at larger salons, spas and med spas, and most of it sits behind quote-only packages.
AI pricing: Quote only. AI agents need Zenoti's AI Plus package, voice and SMS are billed by use, and the AI Business Advisor uses credits per question.
Answers missed and after-hours calls and books, reschedules and cancels against live availability, suggests add-ons and transfers to a person on request. It also calls unconfirmed guests to confirm. Available since September 2025.
Pricing: Needs the AI Plus package (quote only); voice usage billed by use.
- Zenoti: AI receptionist: “AI Receptionist catches every call your front desk misses and completes the booking end-to-end”
- Zenoti press release: Zenoti launches industry's first AI workforce for the beauty...: “AI Receptionist and AI Concierge are available immediately, with additional AI Agents rolling out later this year.”
- Zenoti pricing page: “You must be on our AI Plus package to leverage our AI Agents.”
Texts back after a missed call and handles booking, rescheduling, cancellations and common questions by SMS, handing off to staff when needed.
Pricing: Part of the HyperConnect module (price not published).
- Zenoti: AI workforce: “Chats like your best front-desk agent. Answers questions, books appointments, handles FAQs.”
- Zenoti help center: Introduction to SmartBot: “In the event of a missed call, SmartBot automatically reaches out via SMS to help with booking, rescheduling, cancellation, or answering common questions.”
Writes campaign content and templates from a few keywords, with adjustable tone and length, for email and SMS in several languages.
- Zenoti help center: Zeenie: “Zeenie generates campaign content and templates using just a few keywords.”
- Zenoti: Zeenie AI powered assistant: “Create personalized, multilingual marketing content and automated email or SMS campaigns effortlessly.”
Drafts a reply to each Google, Facebook or Zenoti review from its sentiment and star rating; staff approve or edit it before it posts.
Pricing: Needs the HyperConnect module. Where: English-language reviews only.
- Zenoti help center: Generate smart responses with Zeenie: “Zenoti uses artificial intelligence to analyze each review’s sentiment, keywords, and star rating. It then generates a personalized response that staff can approve, edit, or replace.”
Answers plain-English questions across more than 350 business measures with the formula behind each answer and a suggested next step. Read only.
Pricing: Paid add-on or part of the AI Workforce; each question uses credits.
- Zenoti: AI business advisor: “Ask any question about your business, get a clear answer with the formula to back it up”
- Zenoti help center: AI business advisor: “Each question and suggested follow-up uses credits.”
Forecasts next week's demand and builds and publishes the staff roster. Zenoti's dynamic pricing and waitlist run on rules you configure and are not marketed as AI.
Pricing: Needs the AI Plus package.
- Zenoti: AI workforce: “Predicts next week’s demand and publishes the roster before the week begins.”
- Zenoti release notes: Release notes Sep 08, 2026: “allows a specific center to use AI Employee Scheduling even when it does not meet one or more standard readiness checks”
- Zenoti pricing page: “Zenoti auto-adjusts your pricing rules, based on demand triggers”
Analyzes every call for missed bookings and upsells, with live prompts for staff, call sentiment and AI call summaries.
- Zenoti: HyperConnect: “HyperConnect automatically analyzes every incoming call, pinpointing lost booking opportunities and potential upsells, quantifying the exact revenue impact.”
Captures leads from many channels, scores them and nurtures them automatically until they book.
- Zenoti: AI workforce: “Captures every lead across 10+ channels. Qualifies, scores, and auto-nurtures until they book.”
Turns consultation and visit conversations into treatment notes, aimed mainly at med spas.
- Zenoti: AI workforce: “Auto-generates treatment notes from visit conversations.”
AI before-and-after previews for consultations, switched on through Zenoti's customer success team.
- Zenoti release notes: Release notes June 16, 2026: “Introducing Treatment Visualizer: AI-powered before-and-after previews for consultations”
Recommends what to reorder, how much and from which vendor, and drafts the purchase orders.
- Zenoti release notes: Release notes June 16, 2026: “Zenoti now supports AI Inventory, a center-level dashboard that recommends what to reorder, how much, and from which vendor.”
Flags clients at risk of churning and triggers win-back outreach.
- Zenoti: AI workforce: “Flags churn 45 days earlier than old tools.”
A local SEO audit and weekly task list covering Google, Yelp and Bing.
- Zenoti: AI digital marketer: “AI Digital Marketer is Zenoti's local SEO tool.”
Builds a marketing segment from a plain-language description.
- Zenoti help center: Create target segments using AI: “This feature is currently in closed beta and available to a limited number of users.”
Pricing
Custom enterprise pricing (quote-based)
Pricing signals are indicative and change often. Confirm current pricing with the vendor.
How SalonAI fits
Compare Zenoti with the work your whole business needs. Your salon AI plan connects growth, clients, team operations, administration, and owner insights through supported tools and shared records. Verify the integration options before activation.
Zenoti head-to-head
Alternatives to Zenoti
Other spa software worth weighing against Zenoti. See the full spa software guide.
Where Zenoti comes up on SalonAI
The capability guides, business-type pages, and comparisons where Zenoti is part of the picture.
Ready when you are
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