Retention & rebooking
Rebooking rate of top-percentile salons
Salons, spas and clinics in the top percentile achieve a rebooking rate of 80% and above, versus industry averages in the 43% to 57% range across hair and beauty.
From Kitomba Benchmark data; rebooking is a future appointment booked within 24 hours of the last visit.
This figure is load-bearing across 12 pages on SalonAI. See where, below.
Source
Where this number comes from. The end of the reference chain.
Industry insights: Rebooking rates for the hair and beauty industry (and how to improve yours)
Kitomba/2021/vendor
Where this number is used
Every page on SalonAI that leans on this figure. This is the point: a number is not a dead end, it is a node, and you can see exactly what it supports and follow it up the hierarchy.
AI capabilities (1)
By business type (3)
Related numbers
Figures from retention & rebooking that make the same argument. Follow the evidence sideways.
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