All-in-one salon & spa
Kitomba
Salon and spa management software strong in Australia and New Zealand, with a focus on reporting and retention.
What it does
Kitomba is a well-established salon and spa management platform, particularly popular in Australia and New Zealand, covering appointment scheduling, online booking, POS, client management, inventory, payroll and rostering, and detailed business reporting. It is known for practical tools that help owners understand performance and improve client retention. It suits salons and spas that want dependable, insight-rich management software.
AI features
Checked on Kitomba’s own pages, October 13, 2026
Kitomba keeps AI off the front desk on purpose and points it at empty slots: Fully Booked, launched in October 2026 for New Zealand and Australia, texts the clients most likely to take a cancelled or quiet slot and charges only when one fills.
AI pricing: Fully Booked has no subscription: 5% of each booking it fills, and it needs Kitomba Pay. AI marketing comes from the REACH.ai partner and is billed on top. Plan prices are not published.
Kitomba's partner REACH.ai writes email campaigns with AI and sends automated rebooking messages. Kitomba has no AI writing of its own.
Pricing: Charged by REACH.ai on top of Kitomba fees. Where: New Zealand and Australia.
- Kitomba: AI tools for marketing: “REACH.ai will use AI to generate perfect email campaigns, assisting with copywriting and imagery”
- Kitomba pricing page: “Leverage the power of artificial intelligence to automate your marketing with our exclusive integration with REACH.ai in New Zealand and Australia”
Fills cancellations and quiet gaps. When a slot opens, and each morning for the next two weeks, it texts the clients most likely to want it a specific time they can accept in one tap (at most 2 texts per client per 30 days). Rolling out to accounts through October 2026.
Pricing: 5% of each booking it fills, billed weekly; needs Kitomba Pay and Online Bookings. Where: New Zealand and Australia.
- Kitomba: Fully Booked: “Fully Booked is an AI-powered feature in Kitomba salon and spa software that automatically fills cancellations and quiet gaps in your appointment book.”
- Kitomba blog: Fully Booked turn no shows into showstoppers: “Our new Fully Booked feature is here; it fills that appointment slot automatically the moment it opens.”
- Kitomba help center: How to Enable Fully Booked for your Salon: “Fully Booked is being rolled out over the coming weeks and may not be available for your account yet.”
Asks returning clients for feedback and publishes 4 and 5 star reviews to Google. It does not write review replies.
- Kitomba: AI tools for marketing: “Reputation AI helps you enhance your online reputation by asking your return clients for feedback after their appointment.”
Not found on October 13, 2026: AI phone receptionist, AI text and chat replies, AI review replies and AI business assistant.
Pricing
Custom pricing (quote-based)
Pricing signals are indicative and change often. Confirm current pricing with the vendor.
How SalonAI fits
Compare Kitomba with the work your whole business needs. Your salon AI plan connects growth, clients, team operations, administration, and owner insights through supported tools and shared records. Verify the integration options before activation.
Related capabilities
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